Administrative Assistant Skills

Promaxis is a Learning Services Supply Arrangement Holder with PWGSC SA/SO E60ZH-1700LS

ADMINISTRATIVE ASSISTANT

DESCRIPTION

This course will detail the role an administrative assistant plays in the office environment.

COURSE CONTENT

INTRODUCTION

• Who is the Administrative Assistant?

• Checklist of Responsibilities

WEARING MANY HATS

• Managing Multiple Roles

• What Hats Do Others See You Wearing?

• What Your Manager Expects

ASSISTING THE MANAGER

• Are They Lost Without You?

• Anticipate Needs

• Act as a Communication Liaison

• Making the Connection

• Act as a Communication Buffer

• Take Over Projects for your Boss

SUPERVISING OFFICE OPERATIONS AND STAFF

• Are You Ready to be a Supervisor?

• Supervisory Skills Self-Assessment

• Seven Supervisory Challenges

PROVIDING INFORMATION

• Are You a Wealth of Information?

• Developing the Detective Hat

• Sharing the Information

Promaxis is a Learning Services Supply Arrangement Holder with PWGSC SA/SO E60ZH-1700LS

SPECIAL CONCERNS OF THE ADMINISTRATIVE ASSISTANT

• Personal Requests

• Work Overload

• Dealing with Interruptions

• Supporting Two or More People

• Conclusion